Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with GrowthOS (HighGrow). If you find that the service does not meet your needs, you are eligible for a full refund within 14 days of your initial subscription purchase.

2. Requesting a Refund

To request a refund, please contact our support team at support@highgrow.app or request it directly inside your Billing Portal. Please include:

• Your account email address
• Your Organization ID
• Reason for requesting the refund (optional, but helps us improve)

3. Processing Payouts & Refunds

Refunds are processed back to the original payment method used during checkout (via Paddle). Depending on your payment method, refunds can take 5 to 10 business days to appear on your statement.

4. Renewal Exclusions

Our 14-day refund guarantee applies to the initial purchase of a subscription plan only. Monthly or annual automatic renewals are not eligible for a refund. You can cancel your subscription at any time prior to your next renewal date.

5. Service Abuse

We reserve the right to deny refund requests if we detect patterns of service abuse, including but not limited to creating multiple accounts to exploit the refund policy or exceeding normal usage limits.